Children riding on a horse

The Christmas Box House FAQs

Whom do you serve?

Children, teens and young adults who have experienced abuse, neglect, trafficking or who are facing homelessness or other risks that children should not have to face.

Our year-round programs include three Christmas Box House emergency children’s shelters and eleven Resource Rooms.  We also serve youth who are transitioning from foster care into adulthood, and children who are homeless or facing homelessness.

During the holiday season, through Project Elf we connect donors to children and teens who are at risk of removal so that they may have a Merry Christmas Morning.

What is a Christmas Box House?

A short-term crisis shelter for children and teens removed from their homes due to abuse, neglect or abandonment. The children and teens temporarily live here while more permanent living arrangements are identified. There are three Christmas Box Houses in Utah: one in SLC, Ogden and Moab.

Why are kids and teens there?

Children who are removed from the unsafe situation they were in stay in the Houses while caseworkers find an appropriate relative the children can stay with, or if none are available, then an appropriate foster home.

I know a child staying at The Christmas Box House. How do I contact them?

To have any communication with a child in state care, you must contact the child’s caseworker directly. If you don’t know their number, please call Division of Child and Family Services Hotline at 1-855-323-3237.

Learn more about our story and the children we serve.

About Donations

If I wish to make a monetary donation via check and mail it, to whom should I address it?

Please address it to “The Christmas Box International or CBI,” and send to: 3660 So. West Temple, Salt Lake City, UT 84115 along with the Donation Form which you may print from our Donation page, so that we can send you a receipt.

Or you may simply donate with a credit card by clicking on the Donation button in the navigation button above.

When and how can I drop off NEW items?

Drop off times and locations vary depending on where you would like to make your donation. We currently accept NEW items at our three Christmas Box Houses in Salt Lake, Ogden and Moab, as well as our Resource Rooms in Utah Valley.

Due to the current restrictions resulting from the pandemic restrictions, donations are only being accepted by appointment.  To make an appointment, please email our Programs Coordinator Kristin at

  • Donations to the Salt Lake Christmas Box House can be made at 3660 So. West Temple, Salt Lake City, UT.  To drop off your donation by appointment, please park in the North parking lot.
  • Donations to the Ogden Christmas Box House can be made by appointment at 950 12th Street, Ogden, UT.
  • Donations to the Moab Christmas Box House can be made by appointment at 180 South 300 East, Moab, UT.
  • Donations to the Provo Resource Room can be made by appointment at the Provo Government Center, 150 E. Center Street, Provo, Utah.  The DCFS office is located on 5th Floor, Suite 5100. (Please enter door on east side of building by parking lot on 200 East.)
  • Donations to the American Fork Resource Room can be made by appointment at the DCFS building located at 861 E. 900 No., American Fork, UT. (Please use main entrance on south side of building.)

Do you accept USED items?

No. In an effort to honor the kids we serve, we only accept NEW items. These new items are critical to help offset the significant costs of bringing a child into a foster or kinship home.

What kinds of item donations do you take?

Our needs are constantly changing. To see our regional urgent needs, please see our Wish Lists page by clicking here.

If I want to purchase something special for the shelter, whom should I call?

Please feel free to send us an email from our contact page and one of our great staff members will respond.

About Volunteering

How do I volunteer?

There are several ways to volunteer which are listed on our volunteer page. Click here to see our volunteer opportunities.

How old do I have to be to volunteer?

Currently, volunteers may not have direct contact with any of the children.  Normally, all volunteers visiting our Salt Lake, Ogden or Moab CBH campus must be at least age 18 years or older. To work with the teens, once that is allowed again, you have to be age 21 or older.

Volunteers of all ages, however, are welcome to participate in off-site projects such as hosting fundraisers or conducting donation drives by emailing us below.

Youth may participate in the Kids helping Kids fundraising through their schools.  If you would like to get your school involved, please email us.